Quality Technical Support Rep 3

Job Overview & Responsibilities

• Performs calibration, verification, and functional checks of measurement and test equipment (M&TE), including dimensional, mechanical, and electrical instruments. Ensures all work aligns with internal calibration standards and applicable external requirements.
• Reviews engineering drawings, specifications, and technical data to determine accuracy requirements. Interprets tolerances and GD&T to select proper calibration methods, equipment, and measurement setups.
• Conducts routine and moderately complex calibrations using approved procedures, reference standards, and precision tools. Evaluates measurement results, identifies out‑of‑tolerance conditions, and documents findings accurately.
• Maintains complete and compliant calibration records, including results, certifications, measurement uncertainty considerations, and traceability data, within the calibration management system.
• Performs incoming inspection and verification of new or outsourced calibrated equipment, ensuring certificates meet traceability and accuracy requirements.
• Provides technical support for equipment discrepancies, measurement issues, and out‑of‑tolerance investigations. Works with Quality and Engineering to assist in root‑cause analysis and implement corrective actions.
• Applies GD&T knowledge when validating tooling, fixtures, and measurement setups to confirm alignment with engineering intent and capability requirements.
• Supports improvements to calibration procedures, work instructions, and documentation processes to enhance consistency and accuracy.
• Provides user guidance on proper care, use, and handling of calibrated equipment to maintain accuracy and reduce risk of damage.
• Supports internal audits and assessments by supplying calibration data and explaining metrology processes as needed.

Required Education

High School/GED

Required Years of Experience

Minimum of 4 years of related work experience

Basic Qualifications

• Experience performing calibration or precision measurement using dimensional/mechanical instruments (micrometers, calipers, indicators, height gages, torque, etc.).
• Ability to read and interpret engineering drawings and basic GD&T.
• Working understanding of ISO/IEC 17025 principles (traceability, calibration documentation, measurement uncertainty basics).
• Ability to follow detailed procedures and accurately record calibration or measurement results.
• Experience using a calibration management or documentation system.
• Strong analytical/problem‑solving ability to determine equipment status and detect out‑of‑tolerance conditions.

Preferred Qualifications

• Associate degree or technical certification in Metrology, Precision Measurement, Mechanical Technology, or a related discipline.
• 4-5 years of experience in calibration, dimensional inspection, or precision measurement in an aerospace or regulated manufacturing environment.
• Working understanding of measurement uncertainty analysis and its application in calibration decision‑making.
• Hands‑on experience developing or improving calibration procedures, work instructions, or uncertainty budgets.
• Prior experience supporting internal or external audits (ISO 17025, AS9100, customer audits).
• Familiarity with statistical process control, measurement system analysis (MSA), or gage R&R.
• Strong computer skills, including proficiency with calibration management systems, SPC software, or 3D modeling viewers.
• Ability to troubleshoot equipment performance, measurement discrepancies, and root‑cause issues with minimal supervision.
• Strong communication skills with the ability to collaborate across Quality, Engineering, and Production teams.