Technical Support Representative 3

Date: May 25, 2024

Location: Pueblo, COLORADO, US, 81001

Company: United Launch Alliance

Requisition ID: 86

Location: ULA - Pueblo 


At ULA, success comes through the efforts of a strong, united team.


Thanks for your interest in United Launch Alliance, the world's most experienced and reliable space launch company! Successfully launching more than 155 consecutive missions with 100% mission success doesn't happen by accident. It's a testament to the commitment and dedication of our team of rocket scientists and support employees combined with the systems and processes we use to pull them together. As a ULA employee, you'll have the opportunity to grow in your career while working in a team-oriented culture that combines technology, innovation, ingenuity and a commitment to the extraordinary. Whether you are in college just launching your career, or, have experience and want to come work with the best rocket team in the world, our unshakable unity yields stronger solutions and better results as we carry out our mission to save lives, explore the universe, and connect the world. Our team is excited to meet you!

Job Overview & Responsibilities


The Technical Support Rep role provides technical support for the Propulsion Shop & Test Facility. Assist in development of sub-system/component testing to satisfy overall systems requirements for our launch vehicles. Provide direct support to engineering to ensure schedules are met and operations are streamlined to improve efficiency.


Responsibilities include:

  • Perform a variety of duties in the electronic, mechanical, and/or electromechanical fields.

  • Construct, troubleshoot, calibrate, adjust, test, diagnose, and maintain equipment, components, devices, or systems.

  • Works from schematics, engineering drawings and written or verbal instructions.

  • Operates related equipment; conducts tests and reports data in prescribed format.

  • Performs calibration and alignment checks; make adjustments, modifications, and replacements as directed; prepares prescribed compounds and solutions.

  • Provides basic data including but not limited to preliminary layouts, sketches, and notes necessary to assist engineering during testing activities.

  • Investigates pertinent requirements to assist engineering with design factors such as ease of manufacture, availability of materials and equipment, interchangeability, repeatability, strength-weight efficiency, and contractual specification requirements and cost.

  • Recommends revisions and/or improvements in design layout to responsible engineers or designers.


Required Education

High School/GED


Required Years of Experience

Minimum of 4 years of related work experience


Basic Qualifications

  • Basic knowledge of Microsoft Office Suite (Word, Excel).
  • Ability to work overtime, to include extended shifts and weekends.
  • Experience in the use and operation of precision measuring devices.
  • Ability to routinely lift 50 pounds.
  • Ability to follow test procedures.
  • Ability to understand and adhere to shop practices and safety guidelines.
  • Knowledge of industry design and documentation standards.


Preferred Qualifications

  • Welding experience.
  • Experience with instrumentation and data acquisition systems.
  • Experience in fabrication, assembly and test of complex mechanical and structural assemblies.
  • Experience in the use of machine shop equipment (mill, lathe, band saw, grinder, etc).
  • Experience in working from drawings, models and other engineering documentation.
  • Ability to hand layout, drill and rivet to drawing specifications.

Summary Salary Range (for ULA - Pueblo only):  $55,509.00 - $86,688.00 


Please note that the salary information shown above is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations. Employees may be eligible for a discretionary annual bonus in addition to base pay. 


What makes ULA different?

Because we understand launch success comes through the collective efforts of a team, we seek the best to join us. We value ethics, ingenuity, diversity and professional development for employees at all levels.


We offer our employees competitive pay and benefits including:

  • 401(k) match plus an additional employer contribution
  • Discretionary annual incentive bonus for eligible employees
  • Generous paid time off
  • Flexible work environments


Additionally, most salaried ULA team members work a "9/80 schedule," meaning they enjoy every other Friday off.


Benefits and work schedules may vary for union-represented hourly positions and are described in the applicable collective bargaining agreement.


The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.


Security Clearance / International Traffic In Arms Regulations (ITAR). This position requires use of information which is subject to the International Traffic In Arms Regulations (ITAR). Therefore, all applicants must be U.S. Persons as defined in ITAR 22 CFR 120.62 (e.g., U.S. Citizen, Lawful Permanent Resident (Green Card holder) or protected individual. See 8 U.S.C. 1101(a)(20) and 8 U.S.C. 1324b(a)(3) for additional information).


ULA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by law. 


ULA is a participant in the federal E-Verify Program. Posters in PDF format pertaining to this program can be accessed by clicking on the links identified below. E-Verify Participation poster (English / Spanish) and Right to Work Poster (English / Spanish).

Nearest Major Market: Pueblo
Nearest Secondary Market: Colorado Springs